Our Rates

Ad-Hoc On-site Support Rates

Our time is billed in increments of half an hour, with a minimum charge of one hour. Our standard rate for non-Service Agreement clients is R275 (V.A.T. exclusive) /hour. There is no additional call-out or travel charge, assuming the client is in the Greater Cape Town Metropolitan area.

Ad-Hoc Remote Support Rates

Our time is billed in increments of half an hour, with a minimum charge of one hour. Our standard rate for non-Service Agreement clients is R275 (V.A.T. exclusive) /hour. There is no additional call-out or travel charge.

Ad-Hoc Telephonic Support Rates

Our time is billed in increments of half an hour, with a minimum charge of one hour. Our standard rate for non-Service Agreement clients is R275 (V.A.T. exclusive) /hour. There is no additional call-out or travel charge.

Service Agreement Support Rates

Our standard Service Agreement rate is R250 (V.A.T. exclusive) /hour. The monthly fee covers any combination of Remote or On-site support that is required. There is no additional call-out or travel charge.

Additional hours are billed at our standard rates.

• R 275.00 per hour or part thereof (V.A.T. exclusive) on Mondays to Fridays between 08h00 and 17h00.
• R 300.00 per hour or part thereof (V.A.T. exclusive) on Mondays to Saturdays before 08h00 and after 17h00.
• R395.00 per hour or part thereof (V.A.T. exclusive) on Sundays and Public Holidays.
• We also offer fixed rate unlimted hours support agreements - please contact us to find out more.

Hardware Swap-out Fee

Hardware covered by a Carry-in warranty will be replaced or repaired under the manufacturers’ warranty. Our standard rate of R160 (V.A.T. exclusive) /swap-out applies.

Benchmark provides advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks.

Call us (021 447 3330) to book one of our technicians to come to your premises, help you telephonically or just bring your PC in to us.