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Benchmark’s remote support and troubleshooting services give you the greatest leverage for your IT budget.
Call us now 021 4473330 |
ServicesClick on our various services to find out more.ONSITE SUPPORTBenchmark’s Field Support technicians are available to assist you with preventative and reactive tasks. They are available as needed, scheduled or full time basis to meet your specific needs and maintenance strategy. Benchmark has an experienced team who can deliver technical services anywhere in the Cape Town Area. [ back to the top ]
REMOTE SUPPORTBenchmark’s remote support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced technicians enables us to resolve most IT problems without wasting time and expense by traveling to your site. We are a pioneer in providing remote IT support and can deliver fast and low-cost solutions. [ back to the top ]
PHONE SUPPORTBenchmark is a phone/skype call away. Phone support can be escalated to remote or onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access. This facility is available to our Service Agreement clients only. [ back to the top ]
SERVICE LEVEL AGREEMENTSBenchmark offers monthly computer maintenance agreements customized to your requirements. We offer flexibility in the number and combination of telephonic, remote and on-site support hours, as well as response times. Service Agreements mean that you get computer support at a fixed cost. Our service agreements provide you with the ability to budget and forecast your computer maintenance costs. Service Agreements provide a substantial discount over our ad hoc support service. Typical services covered in our agreements include:
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NETWORKING SERVICESBenchmark network administrators design, install, optimize and support an organization’s local-area network (LAN), wide-area network (WAN), network segment, Internet, or intranet system. They provide day-to-day onsite administrative support for software users in a variety of work environments, including professional offices, small/medium businesses, and large corporations. We maintain network hardware and software, analyze problems, and monitor the network to ensure its availability to system users. Other services that we offer are the upgrading of existing networks, troubleshooting/fault resolution and data cabling. Wireless networking adds a dimension of mobility to your work environment. In some situations cabling just isn't feasible and users are now able to share network resources and collaborate by connecting wirelessly. [ back to the top ]
STAFF AUGMENTATIONIf you have special network migration or upgrade projects that temporarily require additional IT staff, Benchmark can supplement your in-house team with experienced technicians. [ back to the top ]
SITE RELOCATION SERVICESBenchmark can help you plan and manage a seamless move of your IT infrastructure to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout. Benchmark works after hours and weekends in order to minimize business disruption. [ back to the top ]
EXPERT CONSULTINGBenchmark’s computer consulting services give your business affordable access to expertise in technical areas where you may lack in-house resources. Benchmark’s system engineers can provide insights on infrastructure and architecture that will allow your information network to grow along with your business. Benchmark’s computer consulting services are available as-needed, for specific projects, or for ongoing support. [ back to the top ]
SECURITYBenchmark can plan, coordinate, and implement your organization’s network security measures. We are able to educate users about computer security, install security software and monitor the network for security breaches. [ back to the top ]
HARDWARE SALESBenchmark is not vendor specific and we are able offer a wide range of hardware products. Not being tied to a single vendor also means our pricing is always competitive. We have relationships with local, national and international suppliers to give you the best possible solution for your budget.
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SOFTWARE SALESBenchmark offers the best-of-breed business technologies, both Open Source and Proprietary software. Let us provide you with a solution to your unique business need and budget. Open Source - refers to software distributed in source form which can be freely modified and redistributed. Proprietary - Private ownership and control of software rest with the developer.
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LICENSINGBenchmark guarantees our customers that software purchased from us is 100% legally licenced.Why take a chance on pirated or illegally licensed software when you can have Peace of mind. The Sale and use of pirated software is a criminal act. Benchmark can assist you in doing your Software Asset Management Review and ensuring that you comply with all the licensing requirements. Microsoft's 800-RU-LEGIT Anti-Piracy hotline reports that 90% of their test orders with US Online Software suppliers return illegal software and the BSA reports that 36% of all software in use is illegally licenced or installed. [ back to the top ]
INTERNET SERVICES
Benchmark Solutions provides technical assistance, support, and advice to customers. Call us (021 4473330) to book one of our technicians to come to your premises, help you online or just bring your PC in to us. |
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